Radbrook Green Surgery has been rated overall good in our latest CQC inspection with outstanding in 1 area.
Prescription Ordering Service (POD)
A new and convenient way to order your repeat prescription for patients of Radbrook Green Surgery. Telephone: 033 33 583 509 Monday to Friday between 9am to 5pm. From phoning Prescription Ordering Direct (POD), please allow 4 working days before collecting your medication.
Welcome to your NEW Extended GP Service
We would like all patients in our community to be able to see a local GP or Nurse when they need to. There is a network of GP Practices within your community offering extended opening hours for routine appointments.
Call now to book a routine appointment on: 0333 222 6649
For full information on this new service please see the Extended Access tab under the Appointments heading.
New Telephone System
We have recently installed a new telephone system in the Practice which means that there have been some changes to our auto attendant and queuing system.
When you call the Practice now you will hear the following message:
Welcome to Radbrook Green Surgery.
For medical emergencies which may require an ambulance please press 1 at any time.
To speak to a receptionist please press 2.
To order a prescription using the Prescription Ordering Direct service telephone 03333 583 509 and an advisor will be able to process your request.
This service is available between 9.00am - 5.00pm Monday to Friday. The NHS 111 service is also available to you 24 hours a day, 365 days a year.
By popular demand the number of calls held in the queue has also changed and we have dropped this number to three calls waiting at any time. All other patients dialing in will hear the engaged tone which will prompt you to put your handset down and wait a few minutes. The engaged tone will only be able to be heard after the auto attendant has ended which is why we have kept the choices very short and sweet. Also bear in mind we have extra call handlers on in a morning as it is our busiest period so please if you can make your call before 12.30pm then please do so.
Patient Messaging Service
We have started using our new patient messaging service.
We will be able to communicate with you via text and email, using automated technology that will enable us to contact you much more quickly and effectively. This will free up our staff to deal with those tasks only a human can do! It is important that you keep us up-to-date with your current mobile phone number.
Examples of how it will improve our communications include:
• Automated appointment reminders 24 hours before. You can cancel your appointment by text using the word CANCEL, which immediately frees it up for others to book.
• Targeted health promotion campaigns, such as flu clinics.
• Reminders to attend specific clinics, e.g. diabetic, health checks, etc.
• NHS-required information such as smoking status: you can simply reply by texting one word to give us your status.
• Urgent communications: for example, if a GP calls in sick first thing in the morning, all patients in that surgery will be advised by text within minutes.
Of course, you can opt out by sending us a message or advising reception, but you would not be benefiting from the quick and non-intrusive communications from us that the system provides.
If you have any questions, please feel free to contact us.
Named Accountable GP
From 1 April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children. All patients registered at our surgery are allocated to a named GP. Please ask your doctor, or the reception staff, who your named GP is. Should you express a wish for this to be changed to another GP we will do our best to accommodate your wishes.
Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.
IMPORTANT NEWS - action required:
We are now using ‘Patient Access’ for booking appointments and ordering of REPEAT medication.
Please register for this service by coming in to the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g. Passport or Driving licence).
PATIENT ACCESS TO ONLINE RECORDS
Radbrook Green Surgery Plan to meet GMS/PMS 2014-15 Contractual Requirements for Patient online Service
Current online patient services
GP System Supplier - Egton Medical Information Systems Limited (EMIS)
GP System Version – EMIS Web
It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st March 2015 access to summary information (as a minimum) in their patient record.
This Practice currently offers patients facilities to book, view, amend, cancel and print appointments online. We also offer the facility for patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.
STATEMENT OF INTENT
This Practice plans to offer patients facilities to view online, export or print any summary information from their record relating to medications, allergies, adverse reactions and any other items agreed between the practice and the individual patient, from 1st January 2015, subject to the availability of NHS GP systems and software.
We will publicise and promote our online services to our patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 1st January 2015.
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