This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Prescription Ordering Direct (POD)

A new and convenient way to order your repeat prescription for patients of Radbrook Green Surgery.  Telephone: 033 33 583 509 Monday to Friday between 9am to 5pm.  From phoning Prescription Ordering Direct (POD), please allow 4 working days before collecting your medication.

Telephone System

The Practice has recently moved to a new telephone system and unfortunately we are currently experiencing problems.  The telephone company are working on the system and we hope normal service will be resumed shortly.  We would like to apologise for any inconvenience you may experience during this time and thank you for your patience.

Clinic B Appointments

Due to nursing staffing issues within the Practice we currently have a shortage of Clinic B appointments.  The Practice is working to resolve this issue but would like to apologise if you are unable to obtain an appointment in your month-of-birth as usual.

Service Improvements

From Monday 8th January as part of our ongoing Quality and Improvements at the surgery, the telephone lines will be open at lunchtime. It is hoped that this will improve call waiting times for our patients.

GP Extended Opening Hours Clinic

We would like all patients in our community to be able to see a local GP or Nurse when they need to. We have set up a network of GP Practices across the region offering extended opening hours for pre-bookable and same day routine extended access appointments.  The GP extended opening hours service operates between 6.00pm-8.00pm on weekdays and 9.00am- 1.00pm on weekends and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability. The service is forecast to continue until 30th September 2018.

 Call now to book a routine appointment 0333 222 6649

Patient Messaging Service

We have started using our new patient messaging service.
We will be able to communicate with you via text message, using automated technology that will enable us to contact you much more quickly and effectively. This will free up our staff to deal with those tasks only a human can do!

It is important that you keep us up-to-date with your current mobile phone number.

 Examples of how it will improve our communications include:

 • Automated appointment reminders 24 hours before. You can cancel your appointment by text using the word CANCEL, which immediately frees it up for others to book.
• Targeted health promotion campaigns, such as flu clinics.
• Reminders to attend specific clinics, e.g. diabetic, health checks, etc.
• NHS-required information such as smoking status: you can simply reply by texting one word to give us your status.
• Urgent communications: for example, if a GP calls in sick first thing in the morning, all patients in that surgery will be advised by text within minutes.

Of course, you can opt out by sending us a message or advising reception, but you would not be benefiting from the quick and non-intrusive communications from us that the system provides.
If you have any questions, please feel free to contact us.

Named Accountable GP

From 1st April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children. All patients registered at our surgery are allocated to a named GP.  Please ask your doctor, or the reception staff, who your named GP is. Should you express a wish for this to be changed to another GP we will do our best to accomodate your wishes.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.

 Results of our recent CQC inspection:

We are very proud to announce that we have been rated as overall ‘outstanding’ in our latest CQC inspection. For more information please click here::

Radbrook Green Surgery CQC inspection

 IMPORTANT NEWS - action required: 

We are now using ‘Patient Access’ (see brown icon on the home page opposite) for booking appointments and ordering of REPEAT medication.   

Please register for this service by coming in to the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g. Passport or Driving licence).

 

Results of recent Patient Survey (2016/7)

To review the results of our recent survey, please click here: http://www.mysurgeryoffice.co.uk/psurvey.aspx?p=287112&v=M82016

CARE.DATA Programme

Confidential information from your medical record can be shared within the NHS. YOU HAVE A CHOICE:  Do nothing OR let us know that you do not want your data shared. Please click here for more information.

We are pleased to announce improvements to our telephone service.

Please click here for more details.

Extended Access Clinic

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at reception for our Monday, alternate Thursday and alternate Saturday morning opening hours.

Out of Hours

If you need urgent medical help or advice when the surgery is closed the number to call is 111.  The NHS111 service is free to call, 24 hours a day, 365 days a year’

Test Results

If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m.  A doctor will usually ring you prior to visiting.

 

 

 

Free Prescriptions for Cancer Patients

People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.

The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.

All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.

Patients should contact their doctor to apply for exemptions.

 

Latest News

 

Prescription Ordering Service (POD)

A new and convenient way to order your repeat prescription for patients of Radbrook Green Surgery.  Telephone: 033 33 583 509 Monday to Friday between 9am to 5pm.  From phoning Prescription Ordering Direct (POD), please allow 4 working days before collecting your medication.

Welcome to your NEW Extended GP Service

We would like all patients in our community to be able to see a local GP or Nurse when they need to. There is a network of GP Practices within your community offering extended opening hours for routine appointments.
Call now to book a routine appointment on: 0333 222 6649

For full information on this new service please see the Extended Access tab under the Appointments heading.

New Telephone System

We have recently installed a new telephone system in the Practice which means that there have been some changes to our auto attendant and queuing system.

When you call the Practice now you will hear the following message:

Welcome to Radbrook Green Surgery. 

For medical emergencies which may require an ambulance please press 1 at any time. 

To speak to a receptionist please press 2. 

To order a prescription using the Prescription Ordering Direct service telephone 03333 583 509 and an advisor will be able to process your request. 

This service is available between 9.00am - 5.00pm Monday to Friday.  The NHS 111 service is also available to you 24 hours a day, 365 days a year.

By popular demand the number of calls held in the queue has also changed and we have dropped this number to three calls waiting at any time.  All other patients dialing in will hear the engaged tone which will prompt you to put your handset down and wait a few minutes.  The engaged tone will only be able to be heard after the auto attendant has ended which is why we have kept the choices very short and sweet.  Also bear in mind we have extra call handlers on in a morning as it is our busiest period so please if you can make your call before 12.30pm then please do so.

Patient Messaging Service

We have started using our new patient messaging service.
We will be able to communicate with you via text and email, using automated technology that will enable us to contact you much more quickly and effectively. This will free up our staff to deal with those tasks only a human can do!  It is important that you keep us up-to-date with your current mobile phone number.

Examples of how it will improve our communications include:

• Automated appointment reminders 24 hours before. You can cancel your appointment by text using the word CANCEL, which immediately frees it up for others to book.
• Targeted health promotion campaigns, such as flu clinics.
• Reminders to attend specific clinics, e.g. diabetic, health checks, etc.
• NHS-required information such as smoking status: you can simply reply by texting one word to give us your status.
• Urgent communications: for example, if a GP calls in sick first thing in the morning, all patients in that surgery will be advised by text within minutes.


Of course, you can opt out by sending us a message or advising reception, but you would not be benefiting from the quick and non-intrusive communications from us that the system provides.
If you have any questions, please feel free to contact us.

Named Accountable GP

From 1 April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children. All patients registered at our surgery are allocated to a named GP.  Please ask your doctor, or the reception staff, who your named GP is. Should you express a wish for this to be changed to another GP we will do our best to accommodate your wishes.

Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.

 IMPORTANT NEWS - action required:

We are now using ‘Patient Access’ for booking appointments and ordering of REPEAT medication.   

Please register for this service by coming in to the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g. Passport or Driving licence).

PATIENT ACCESS TO ONLINE RECORDS

 Radbrook Green Surgery Plan to meet GMS/PMS 2014-15 Contractual Requirements for Patient online Service

 Current online patient services

 GP System Supplier - Egton Medical Information Systems Limited (EMIS)

 GP System Version – EMIS Web 

It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st March 2015 access to summary information (as a minimum) in their patient record.

This Practice currently offers patients facilities to book, view, amend, cancel and print appointments online. We also offer the facility for patients to order online, view and print a list of their repeat prescriptions or medicines and appliances. 

STATEMENT OF INTENT
This Practice plans to offer patients facilities to view online, export or print any summary information from their record relating to medications, allergies, adverse reactions and any other items agreed between the practice and the individual patient, from 1st January 2015, subject to the availability of NHS GP systems and software.
 
We will publicise and promote our online services to our patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 1st January 2015.
 
 
 

Please tell us what you think!

Your views are important to us.  Please leave your feedback by completing the 'Friends & Family' test.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website