Appointments

Appointments System

Appointments may be made in person, by telephone on 01743 231817 (if possible between 08:30 and 12:30 when we have more call handlers available) or online by registering for our Patient Access Service.

To register for the online service please come in to the practice and ask the receptionist for a letter which will give you access, you will need to bring in some form of photo ID (e.g. passport or driving licence).

Please note that you may be asked for some brief clinical information to ensure the receptionist books your appointment with an appropriate clinician.

Unless your doctor is on holiday, or unless the matter is urgent and your doctor is unavailable, we ask that you see your usual doctor. If you wish to speak to the Receptionist in confidence, please ask. 

An appointment with a doctor is always available within 48 hours although this may not be with a doctor of your choice at this site.  If you need to see a doctor urgently the reception staff may need to signpost you to an appointment with a local member practice of Darwin Health or to the Urgent Care Centre.

Patients who have not been seen at the practice for 3 years, and are between the ages of 16 and 75, may request a consultation during surgery hours.  Where a consultation is provided under this arrangement, appropriate enquiries will be made and examinations carried out as appear appropriate in the circumstances. 

Patients aged 75 years and over who have not been seen at the practice for 12 months may also request a consultation during surgery hours as above.  Where it is considered inappropriate for the patient to attend the practice owing to their medical condition, this consultation will take place in the patient’s home. 

When arriving for your appointment please check-in using our electronic screen. 

Chaperones

If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment.

You may also ask for a chaperone on arrival for an appointment, although the practice cannot guarantee a chaperone being available at short notice. If this is the case your examination will be cancelled.

Telephone Advice

The doctors are available to give advice over the telephone. Appointments for telephone consultations can be made through reception at your request.  

Home Visits

Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m.  A doctor will usually ring you prior to visiting.

Visiting is time-consuming. It is therefore helpful if you can attend the Surgery if at all possible. For example, if you have a sick child but fear waiting in the surgery, please explain the situation to the Receptionist.

Extended Practice Opening Hours

Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic.  You will be automatically offered these appointments when they are available or alternatively please contact reception for further information.

Extended Access Hubs

Local GP practices working together to offer more convenient appointment times for patients

As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

We would like all patients in our community to be able to see a local GP or Nurse when they need to. Darwin Health offer extended opening hours to widen the availability to access GP services.   This extended opening hours service operates between 6.00pm-8.00pm on weekdays and 9.00am- 1.00pm on Saturdays and Sundays and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability.

Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the Self-care section of the NHS Shropshire Clinical Commissioning Group website: https://www.shropshireccg.nhs.uk/health-advice/self-care/.

It is important to be aware of how long common conditions should take to clear up and always seek medical advice if you are unsure or if you feel it is an emergency.

Information to help patients understand more about Extended Access is available on the NHS England website visit: https://www.england.nhs.uk/gp/gpfv/redesign/improving-access

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Training / Teaching

Medical students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.