FLU VACCINATIONS UPDATED 24th NOVEMBER 2020
If you are over 65yrs and require a flu vaccination more stock has now arrived. We are contacting all patients alphabetically that are eligible. If you haven't heard from us then please do call us and we will now be able to book you an appointment.
If you are under 65yrs and in the 'At Risk' category we are also waiting for more stock. This stock is now on its way and appointments are now on the system please call the surgery or visit online services to book your appointment.
If you are 50 - 64 yrs old these vaccines are now on their way. Your letters are now being processed and once you receive please follow the instructions on the letter to book your appointment.
PRACTICE TELEPHONE LINES
Calls are currently being received into the practice at 65.2% above our normal level for this time of year. We are working as fast as we can to take your calls whilst also trying to maintain a safe working environment for our patients and our staff.
Your patience is greatly appreciated.
If your call is not urgent then please put the phone down and try again a little later when the call level may have eased. Please remember to order your medication via the Prescription Ordering Direct system by calling 0333 358 3509 and to also use e-consult if you have an admin task or a question your need an answer to.
NHS Cervical Screening Programme
Radbrook Green Surgery have been advised of a possible scam in current circulation. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details. These messages ARE NOT from the NHS Cervical Screening Programme, please do not call the number but contact the surgery if you are concerned.
Due to the Coronavirus - Online Appointments booking has been temporarily suspended - please telephone Reception to book an appointment. Please ring 111 for advice if you suspect you may have contracted the Coronavirus.
POD (Prescription Ordering Direct)
Please note that as a contingency for the POD lines becoming overwhelmed at this current time there is now an email address that you can use to order your repeat prescriptions if you are unable to join the telephone queue. Please email firstname.lastname@example.org with your request ensuring you have provided ALL of the following information in your request: Registered GP Practice, Full Name, Date of Birth, First line of address, name of drug, strength, dose and formulation (tablet, cream, inhaler etc), Nominated pharmacy, contact number. If you are ordering on behalf of someone else, you also need to provide your name and your relationship to the patient. Please only order when you have 7 days worth of medication remaining. Inappropriate or early prescription requests will not be processed.
There is a worldwide shortage of ranitidine due to a recall of products. Please continue to take the ranitidine you may have at home but we will be unable to continue prescribing due to shortage. Please make contact with the surgery to discuss with our Clinical Pharmacist or GP when you have 1-2 weeks of ranitidine remaining.
Prescription Ordering Direct (POD)
A new and convenient way to order your repeat prescription for patients of Radbrook Green Surgery. Telephone: 033 33 583 509 Monday to Friday between 9am to 5pm. From phoning Prescription Ordering Direct (POD), please allow 4 working days before collecting your medication.
Patient Survey Results 2018/19
The Practice is pleased to be able to make available the results of our latest patient survey. Please click the link below to view the results.
GP Extended Opening Hours Clinic (Darwin Health)
We would like all patients in our community to be able to see a local GP or Nurse when they need to. Darwin Health offer extended opening hours to widen the availability to access GP services. This extended opening hours service operates between 6.00pm-8.00pm on weekdays and 9.00am- 1.00pm on Saturdays and Sundays and allows patients to be seen within a network of GP Practices at a convenient time and location, depending on availability.
Patient Messaging Service
We have started using our new patient messaging service.
We will be able to communicate with you via text message, using automated technology that will enable us to contact you much more quickly and effectively. This will free up our staff to deal with those tasks only a human can do!
It is important that you keep us up-to-date with your current mobile phone number.
Examples of how it will improve our communications include:
• Automated appointment reminders 24 hours before. You can cancel your appointment by text using the word CANCEL, which immediately frees it up for others to book.
• Targeted health promotion campaigns, such as flu clinics.
• Reminders to attend specific clinics, e.g. diabetic, health checks, etc.
• NHS-required information such as smoking status: you can simply reply by texting one word to give us your status.
• Urgent communications: for example, if a GP calls in sick first thing in the morning, all patients in that surgery will be advised by text within minutes.
Of course, you can opt out by sending us a message or advising reception, but you would not be benefiting from the quick and non-intrusive communications from us that the system provides.
If you have any questions, please feel free to contact us.
Named Accountable GP
From 1st April 2015, practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children. All patients registered at our surgery are allocated to a named GP. Please ask your doctor, or the reception staff, who your named GP is. Should you express a wish for this to be changed to another GP we will do our best to accomodate your wishes.
Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.
Results of our recent CQC inspection:
We are very proud to announce that we have been rated as overall ‘good’ in our latest CQC inspection. For more information please click here::
Radbrook Green Surgery CQC inspection
IMPORTANT NEWS - action required:
We are now using ‘Patient Access’ (see brown icon on the home page opposite) for booking appointments and ordering of REPEAT medication.
Please register for this service by coming in to the practice and asking the receptionist for a registration letter which will give you your unique registration details. You will need to bring in ID (e.g. Passport or Driving licence).
Confidential information from your medical record can be shared within the NHS. YOU HAVE A CHOICE: Do nothing OR let us know that you do not want your data shared. Please click here for more information.
We are pleased to announce improvements to our telephone service.
Please click here for more details.
Extended Access Clinic
Do you work late? Do you find it difficult to attend the surgery during normal surgery hours? If so we are pleased to be able to offer you our Extended Access Clinic. Please ask at reception for our Monday evening and Thursday morning opening hours.
Out of Hours
If you need urgent medical help or advice when the surgery is closed the number to call is 111. The NHS111 service is free to call, 24 hours a day, 365 days a year’
If you have had x-rays or blood tests etc., you may enquire about the result without seeing the doctor. All results are screened by the doctor and it is your responsibility to contact the Surgery for your results 3 or 4 days after the specimen has been sent to the laboratory
Home visits are available to the housebound and to those too ill to come to the Surgery. If a visit is required on the same day, please try to contact the Surgery before 10.30 a.m. A doctor will usually ring you prior to visiting.
Free Prescriptions for Cancer Patients
People being treated for cancer will be eligible for free prescriptions from 1st April 2009 and can apply for free prescriptions from today.
The new scheme, announced by the Prime Minister in September last year, abolishes NHS prescription charges for everyone undergoing treatment for cancer, the effects of cancer, or the effects of cancer treatment.
All cancer patients are entitled to apply for a 5-year exemption certificate, which will entitle them to all their NHS prescriptions free of charge, not just those relating to cancer. The certificate can be renewed as many times as necessary and will not have to be returned if the patient’s condition changes.
Patients should contact their doctor to apply for exemptions.